At S&S MICRO MARKET, your satisfaction is important to us. We take pride in offering quality home décor products and want you to feel confident in every purchase. If for any reason you are not completely satisfied, we’re here to help.
Please review our Returns & Refund Policy below.
You may request a return if:
The item is returned within 30 days of the delivery date.
The item is unused, undamaged, and in its original condition.
The item is in its original packaging with all tags and accessories included.
You have proof of purchase (receipt or order confirmation).
Items that do not meet these conditions may not be eligible for a refund.
The following items are not eligible for return:
Final sale or clearance items
Gift cards
Customized or special-order items
Items damaged due to misuse or improper handling
If you receive a damaged or defective item, please contact us within 7 days of delivery. Include:
Your order number
A description of the issue
Clear photos of the damaged or defective item
We will review the issue and offer a replacement, exchange, or full refund if approved.
To initiate a return:
Contact us at sandsmart25@yahoo.com or call 704-221-4530.
Provide your order number and reason for return.
Wait for return authorization and instructions before sending the item back.
Please do not return items without prior approval.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Original shipping fees are non-refundable unless the return is due to our error.
We recommend using a trackable shipping service, as we are not responsible for lost return packages.
Once we receive and inspect your returned item:
Approved refunds will be processed within 5–10 business days.
Refunds will be issued to the original payment method.
Processing times may vary depending on your bank or payment provider.
If you would like to exchange an item, please contact us. Exchanges are subject to product availability. If the desired item is unavailable, we may offer a refund instead.
If you haven’t received your refund:
Check your bank account again.
Contact your credit card company, as processing times may vary.
Contact your bank for further information.
If you’ve done all of this and still have not received your refund, please contact us.
S&S MICRO MARKET
4111 Rose Lake Dr
Charlotte, North Carolina 28217
United States
Phone: 704-221-4530
Email: sandsmart25@yahoo.com
We value your trust and appreciate your business. Thank you for shopping with S&S MICRO MARKET — we are committed to providing quality products and dependable service every step of the way.
