Welcome to our FAQ page. Below you’ll find answers to some of the most common questions about our products, orders, shipping, and policies. If you need additional assistance, feel free to contact us — we’re always happy to help!
1. What does S&S MICRO MARKET sell?
S&S MICRO MARKET specializes in quality home décor products designed to enhance the beauty and comfort of your living spaces. Our collections are carefully curated to offer stylish, practical, and affordable décor for a variety of interior styles.
2. Where are you located?
We are located at:
4111 Rose Lake Dr
Charlotte, North Carolina 28217
United States
3. How can I contact you?
You can reach us through the following methods:
📞 Phone: 704-221-4530
📧 Email: sandsmart25@yahoo.com
Our customer support team is happy to assist with any questions or concerns.
4. How long does it take to process an order?
Orders are typically processed within 1–3 business days (excluding weekends and holidays). Once your order ships, you will receive a confirmation email with tracking details if available.
5. How long does shipping take?
Estimated delivery times:
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Standard Shipping: 3–7 business days
-
Expedited Shipping (if available): 2–3 business days
Please note that shipping times may vary due to carrier delays or unforeseen circumstances.
6. Do you ship outside the United States?
Currently, we primarily ship within the United States. If you have a special request for international shipping, please contact us directly.
7. Can I return an item?
Yes. We accept returns within 30 days of delivery, provided the item is unused, in original condition, and in its original packaging. Please review our Returns Policy for full details or contact us to initiate a return.
8. What if my item arrives damaged?
If your item arrives damaged or defective, please contact us within 7 days of delivery. Provide your order number and photos of the damaged item, and we will work to resolve the issue promptly.
9. How will I receive my refund?
Approved refunds are issued to the original payment method within 5–10 business days after we receive and inspect the returned item. Processing times may vary depending on your bank or payment provider.
10. Can I change or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes may not be possible.
11. Is my payment information secure?
Yes. We use secure payment processing systems to help protect your personal and financial information. Your privacy and security are important to us.
12. Do you offer discounts or promotions?
From time to time, we may offer special promotions or discounts. Be sure to check our website regularly for updates.
Still Have Questions?
If you didn’t find the answer you were looking for, please reach out to us:
S&S MICRO MARKET
4111 Rose Lake Dr
Charlotte, North Carolina 28217
United States
📞 704-221-4530
📧 sandsmart25@yahoo.com
Thank you for choosing S&S MICRO MARKET. We appreciate your business and look forward to helping you create a home you love!